Privacy Policy

Effective Date: August 7, 2025

At GyanTQ.com ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and services.

We provide one-on-one online courses in language and math for children of families living abroad, helping them stay connected to their culture and academic development. By using our platform, you agree to the practices described in this policy.

If you have questions, please contact us at info@gyantq.com

1. Information We Collect

We collect information to provide our services effectively and securely.

1.1 Personal Information (Collected from Parents/Guardians)
  • Account Details: Name, email, phone number, billing address
  • Child's Information: Name, age, language, and learning preferences
  • Scheduling Preferences: Time zone, session availability, teacher preference
  • Payment Details: Collected via secure third-party processors (we do not store full credit card data)
1.2 Non-Personal Information
  • Usage Data: IP address, pages visited, session duration, and interactions
  • Device Information: Browser type, OS, device ID
  • Cookies and Tracking: We use cookies to remember settings, analyze usage, and personalize content. You may manage cookie settings in your browser.
1.3 Information Related to Minors

We collect minimal information about children (e.g., name, age, native language) only from parents or legal guardians for educational purposes. We do not knowingly collect data directly from children.

2. How We Use Your Information

We use your data to:

  • Deliver tutoring sessions and support student learning
  • Match students with suitable teachers
  • Schedule, manage, and track classes
  • Process payments and issue refunds
  • Communicate important service updates or account information
  • Analyze platform usage and improve our services
  • Comply with legal requirements
  • Provide customer support
3. How We Share Your Information

We do not sell your personal information. We may share limited data with:

  • Service Providers: e.g., Zoom, Google Meet, payment gateways
  • Legal Authorities: When required by law
  • Business Transfers: In the event of a merger or acquisition
  • With Your Consent: For any other sharing, we'll ask for permission
4. Data Security and Retention

We apply industry-standard practices including data encryption, access controls, and regular security audits. However, no system is entirely secure. We cannot guarantee absolute data security.

We retain data only as long as necessary for service delivery, legal compliance, and resolving disputes.

5. Your Rights and Choices

You may have the right to:

  • Access your personal information
  • Correct or update inaccuracies
  • Delete your data (with some legal exceptions)
  • Restrict or object to certain processing
  • Receive a copy of your data in a portable format
  • Withdraw consent at any time
  • Opt out of marketing emails

To exercise your rights, email info@gyantq.com.

6. Children's Privacy

We do not collect data directly from children. All information must be provided by a parent or guardian. Parents can request to review, correct, or delete their child's data at any time by contacting us.

7. Cookies and Tracking Technologies

We use cookies to:

  • Maintain your login session
  • Personalize your learning experience
  • Understand how our platform is used

You can manage cookie settings in your browser.

8. Third-Party Services

We use third-party tools such as Zoom and payment gateways. Please review their privacy policies separately. We are not responsible for the actions of third-party platforms.

9. International Data Transfers

Your data may be processed or stored in the United States or other countries. We comply with applicable laws like GDPR using standard contractual clauses where required.

10. Updates to This Policy

We may update this policy. We'll notify you via email or platform notice. Continued use of our services after changes means you accept the updated policy.

11. Contact Us

If you have questions or want to exercise your data rights, contact us at info@gyantq.com

Important Notice

By using GyanTQ.com services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.